Policy

Shipping Policy

Processing Time

All orders are processed within 1-4 working days (excluding weekends and public holidays). During launch periods or high-volume drops, processing may take slightly longer.

Shipping Fees

Shipping fees will be calculated at checkout based on your location.

Tracking

Once your order has been shipped, you will receive a tracking number via email or WhatsApp (if provided).

*Important*

Eposh is not responsible for delays caused by courier services, weather conditions, or customs processes.

 

Return & Refund Policy

We hope you love your Eposh pieces, but if something isn’t right, we’re here to help.

All items are final sale and non-refundable unless they arrive damaged or incorrect.

Damaged / Incorrect Items

If you receive a damaged or wrong item, please contact us within 3 days of receiving your parcel with:
    •    Order number
    •    Clear photos of the item and packaging

We will review your case and offer a replacement or solution where appropriate.

Exchanges

We do not offer exchanges for change of mind, colour preference, or personal reasons.

Conditions

Items must be unused, in original packaging, and in the same condition received to be eligible for review.

Refunds

Approved refunds (if applicable) will be processed 3 working days once approved.